FAQs
Frequently Asked Questions (FAQs)
Orders & Payments
How do I place an order?
Simply select your desired items, choose your size, and add them to your cart. Once ready, proceed to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, as well as secure third-party payment providers available at checkout.
Can I modify or cancel my order?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us as soon as possible. Once an order has been shipped, it cannot be modified or canceled.
Shipping & Delivery
How long does shipping take?
Order processing takes 1–3 business days.
Estimated delivery times:
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Domestic: 3–7 business days
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International: 7–14 business days
Delivery times may vary depending on location and carrier conditions.
Do you ship internationally?
Yes, Mestavo ships to selected international destinations. Available options will be shown at checkout.
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email.
Returns & Refunds
What is your return policy?
You may request a return within 14 days of receiving your order, provided the item is unused, unworn, and in its original condition with tags attached.
Are all items eligible for return?
For hygiene reasons, some items are non-returnable, including underwear, swimwear, socks (if opened), accessories, and sale items.
How do I request a return?
Please contact us at support@mestavo.com with your order number and reason for return. Our team will guide you through the process.
Products & Sizing
How do I choose the right size?
Each product page includes a size guide to help you find the best fit. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Will the item look exactly like the photos?
We strive to display our products as accurately as possible. However, slight variations in color or texture may occur due to lighting or screen settings.
Are your items true to size?
Most of our designs follow standard sizing. Fit details are included on each product page to help you choose confidently.
Care & Materials
How should I care for my Mestavo pieces?
Care instructions are provided on the product label. We recommend washing garments in cold water and avoiding high heat to preserve quality and shape.
What materials do you use?
Mestavo focuses on quality fabrics selected for comfort, durability, and everyday wear. Material details are listed on each product page.
Account & Support
Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders and save your information for future purchases.
How can I contact customer support?
You can reach us at support@mestavo.com. Our team will respond as quickly as possible during business hours.
Promotions & Availability
Do you restock sold-out items?
Some items may be restocked depending on demand. We recommend signing up for notifications on the product page when available.
Do you offer promotions or discounts?
Occasionally, we offer promotions and exclusive offers. Subscribe to our newsletter to stay updated.